FAQ

About the Service in General

Q1 I want to check my payment status.: A1

Access the Ritsumeikan University Tuition Payment Site Enter your Student ID No. (11 digits) and the Payer Code (17 digits) found on the payment slip, then press the "Login" button.
Q2 I cannot login.: A2

Please check your student ID number (11 digits) and the payer code on your payment slip (17 digits).
Q3 The operation screen is not working properly. Is there any way to fix this?: A3

The operation screen may not work properly depending on your browser settings and/or operating environment.
Please try using a different browser (e.g., Google Chrome/ Safari/ Microsoft Edge, etc.)　and a different operating environment (i.e., PC or smartphone).
Q4 Is it possible to cancel a payment?: A4

Payment cannot be canceled after the payment procedure is completed.
In the case of payment by credit card, it is not possible to change the card information or “number of payments.”
Q5 After completing the payment process, I noticed that the cardholder name is incorrect. What should I do?: A5

If you have completed the payment process, you do not need to correct the cardholder name.
Please be assured that the payment has been completed correctly.
Q6 I’ve missed the payment deadline. Is it still possible to carry out the payment procedure?: A6

For payment procedures after the deadline has passed, please contact the university.
Q7 What is the system usage fee?: A7

The system usage fee is a fee required in accordance with the payment amount when using this site for tuition payment.
Q8 Is it unnecessary to complete the payment procedure again for the next academic year after completing the procedure once, as is the case with bank account transfers (automatic payment)?: A8

This system is not like a bank account transfer (automatic payment) where you only need to carry out the procedure once and subsequent amounts due will be automatically withdrawn. Please keep this in mind for future payments.
Q9 I don’t know my student ID number and/or payer code. What should I do?: A9

You will find the information on the payment form (transfer request form) sent to you by mail.

About Credit Card Payments

Q1 Can I pay by credit card if I go to the university’s Office of Finance and Accounting?: A1

Credit card payments are not accepted at the Office’s counter.
Q2 Can I use prepaid cards, debit cards, or cards issued overseas?: A2

Any card with the logo of one of the five major international brands can be used (i.e., Visa, Mastercard, JCB, American Express, or Diners Club).
Q3 Can I pay with a credit card for which the cardholder name is not the student?: A3

It is possible to pay with a credit card that is not in the student’s name. Please have the cardholder complete the payment procedure.
Q4 Can I choose the number of payments for a credit card payment in advance?: A4

The payment methods available are lump-sum payment and installment payment (i.e., 3, 5, or 6 installments).

*Available payment methods and fees vary with each card issuer. For more information, please contact your card issuer directly.*Please note that even if you choose to pay in installments, the system usage fee will be paid as a lump-sum payment.

The URL is valid for 30 days. However, payment cannot be made beyond the payment due date on the payment slip.
Q5 Can I change the number of payments for a credit card payment after the process is completed?: A5

Please be aware that it is not possible to change the number of payments after the payment procedure is completed.
Q6 If I pay by credit card, when will the payment date be?: A6

The payment date will be the day the payment procedure is completed (i.e., the credit card usage date).
Q7 How long does it take for the payment to be reflected in my credit card statement?: A7

F-REGI Co., Ltd. is unable to confirm this information.
Please contact the card issuer shown on the back of your card.
Q8 When will the amount be withdrawn after having paid by credit card?: A8

The withdrawal date differs depending on the credit card company. Click here for a list of withdrawal dates for major credit card issuers.

About Pay-easy Payments

Q1 When does the link for carrying out the procedure expire?: A1

It is valid until the day after application procedures are completed. However, on the payment deadline day, payment procedures must be completed by 23:30.
Q2 Is it possible to cancel a Pay-easy payment procedure?: A2

< If the payment process has been completed >

Payment cannot be canceled after the payment procedure is completed.

< If the payment process has NOT been completed >

If you have not completed the payment procedure at your financial institution when your payment application is received, the application will be automatically cancelled.

About the System

Q1 Is the system secure?: A1

The information you enter on this site is protected by an encryption technology called SSL (Secure Sockets Layer), so please use this site with peace of mind.

Troubleshooting

Q1 An error message is shown on the screen and I am unable to proceed.

If you receive an error after entering your credit card information, please contact the card issuer shown on the back of your card.
If you receive a session error, please try starting the process again from the homepage. If you are not sure what is causing the error, please check the error message and then contact the operator of this site (F-REGI Co., Ltd.) using the contact form.

Q2 The message “Please check your card number (201)” (カード番号を確認してください（201）) is displayed.

Please make sure that the credit card information is correct and try again.

Q3 I am unable to receive the payment procedure completion email.

If you have set your account to receive emails with specific addresses or domains, please register “@pay.f-regi.com” as an allowed domain.

Q4 Why does the payment procedure completion email contain garbled text?

The email text may not be displayed correctly when using some email clients or if a different character encoding is selected.
Please change the character encoding settings and check if it the text is still shown as garbled.

Q5 Where should I contact for inquiries?

For inquiries regarding tuition payments, please contact us through the chatbot on the following website (Japanese only).
http://www.ritsumei.ac.jp/tuitionfees/