FAQ

About the Service in General

Q1 I want to check my payment status.: A1

Access the Doshisha University School Fees Payment Site. Enter your Student ID (10 digits) and the Authentication number (12 digits) found on the bank transfer request form, then press the "Login" button.
Q2 I cannot login.: A2

Please confirm your Student ID (10 digits) and the Authentication number (12 digits) on the bank transfer request form.
Q3 Where can I find the Authentication number to log in?: A3

It can be found on the bank transfer request form sent from School Fees Management Center .
You only can find them on bank transfer request form so if it's lost, please request School Fees Management Center to reissue it.

*NOTE*
You can also find "整理番号" on your bank transfer request form but it's NOT the number for login.
Q4 The operation screen is not working properly. Is there any way to fix this?: A4

The operation screen may not work properly depending on your browser settings and/or operating environment.
Please try using a different browser (e.g., Google Chrome/ Safari/ Microsoft Edge, etc.) and a different operating environment (i.e., PC or smartphone).
Q5 I can not select anything on "Select Payment Information" even though the payment for a semester has not been completed yet.: A5

For example, in case where you can find the Spring Semester and the Full Year on "Select Payment Information" page, and if you complete the payment for the spring semester, you will no longer be able to select "Full Year", which is the sum of the Spring Semester and the Fall Semester.
Regarding the payment of school fees for the Fall Semester, we will send you another bank transfer request form in October, so please check the contents before proceeding.
In the above example, if the payment for the Spring Semester has not been completed and you cannot select the school fees for the Spring Semester even though the school fees bank transfer request form you received and the school fees for the Spring Semester on the payment site match, please contact School Fees Management Center of Doshisha University.
Q6 Is it possible to cancel a payment?: A6

Payment cannot be canceled after the payment procedure is completed.
In the case of payment by credit card, it is not possible to change the card information or "number of payments".
Q7 After completing the payment process, I noticed that the cardholder name is incorrect. What should I do?: A7

If you have completed the payment process, you do not need to correct the cardholder name.
Please be assured that the payment has been completed correctly.
Q8 I've missed the payment deadline. Is it still possible to carry out the payment procedure?: A8

Please contact School Fees Management Center regarding the payment procedure out of the payment period.
Q9 What is the System Usage Fee?: A9

The System Usage Fee is a fee required in accordance with the payment amount when using this site for school fees payment.
Q10 Is it unnecessary to complete the payment procedure again for the next academic year after completing the procedure once, as is the case with bank account transfers (automatic transfer)?: A10

This system is not like a bank account transfer (automatic transfer) where you only need to carry out the procedure once and subsequent amounts due will be automatically withdrawn. Please keep this in mind for future payments.
Q11 I don't know my Student ID and/or Authentication number. What should I do?: A11

You will find the information on the bank transfer request form sent to you by mail.[sample]
Q12 I have completed the payment with credit card or Pay-easy but I have paid the fee on same semester by mistake in the bank. Can you reimburse the exact same amount of the fee and System Usage Fee?: A12

The difference between the payment amount and the school fees for the Spring Semester would be allocated to the school fees for the Fall Semester. If it exceed, the difference would be reimbursed.

*The above case is for students enrolled in the Spring Semester.
For students enrolled in the Fall Semester, if the school fees for the Fall Semester is overpaid, the defference would be allocated to the Spring semester.
Also, if the school fees for the Spring Semester is overpaid, the difference would be reimbursed.

*NOTE*
Either way, System Usage Fee wouldn't be reimbursed.

About Credit Card Payments

Q1 Can I pay by credit card if I go to the university counter?

Credit card payments are not accepted at the university counter.

Q2 Can I use prepaid cards, debit cards, or cards issued overseas?

Any card with the logo of one of the five major international brands can be used (i.e., Visa, Mastercard, JCB, American Express, or Diners Club).

Q3 Can I pay with a credit card for which the cardholder name is not the student?

It is possible to pay with a credit card that is not in the student's name. Please have the cardholder complete the payment procedure.

Q4 Can I choose the number of payments for a credit card payment in advance?

The payment methods available are lump-sum payment and installment payment (i.e., 3, 5, or 6 installments).

*Available payment methods and fees vary with each card issuer. For more information, please contact your card issuer directly.*Please note that even if you choose to pay in installments, the System Usage Fee will be paid as a lump-sum payment.

The URL is valid for 30 days. However, payment cannot be made beyond the payment due date on the bank transfer request form.

The payment methods available are as follows.

April~September	Full year	Lump-sum payment/installment payment(3times,5times,6times,10times,12times)
April~September	Non-Full year	Lump-sum payment/installment payment(3times,5times,6times)
October~March	Spring Semester	It is outside the payment period
October~March	Non-Spring Semester	Lump-sum payment/installment payment(3times,5times,6times)

Q5 Can I change the number of payments for a credit card payment after the procedure is completed?

Please be aware that it is not possible to change the number of payments after the payment procedure is completed.

Q6 If I pay by credit card, when will the payment date be?

The payment date will be the day the payment procedure is completed (i.e., the credit card usage date).

Q7 How long does it take for the payment to be reflected in my credit card statement?

F-REGI Co., Ltd. is unable to confirm this information.
Please contact the card issuer shown on the back of your card.

Q8 When will the amount be withdrawn after having paid by credit card?

The withdrawal date differs depending on the credit card company. Click here for a list of withdrawal dates for major credit card issuers.

Also, debiting your credit card is a one-time transaction and does not apply to future semesters. Please note.

About Pay-easy (online banking) Payments

Q1 When is the expiration date of the procedure URL?: A1

The URL is valid for 30 days. However, payments cannot be made after the payment deadline on the school fees bank transfer request form.
Q2 Is it possible to cancel a Pay-easy payment procedure?: A2

< If the payment procedure has been completed >

Payment cannot be canceled after the payment procedure is completed.

< If the payment procedure has NOT been completed >

If you have not completed the payment procedure at your financial institution when your payment application is received, the application will be automatically cancelled.

About the System

Q1 Is the system secure?: A1

The information you enter on this site is protected by an encryption technology called SSL (Secure Sockets Layer), so please use this site with peace of mind.

Troubleshooting

Q1 An error message is shown on the screen and I am unable to proceed.

If you receive an error after entering your credit card information, please contact the card issuer shown on the back of your card.
If you receive a session error, please try starting the process again from the homepage. If you are not sure what is causing the error, please check the error message and then contact the operator of this site (F-REGI Co., Ltd.) using the contact form.

Q2 The message "Please check your card number (201)" (カード番号を確認してください（201）) is displayed.

Please make sure that the credit card information is correct and try again.

Q3 I am unable to receive the payment completion e-mail.

If you have set your account to receive e-mails with specific addresses or domains, please register "@pay.f-regi.com" as an allowed domain.

Q4 Why does the payment completion e-mail contain garbled text?

The e-mail text may not be displayed correctly when using some e-mail clients or if a different character encoding is selected.
Please change the character encoding settings and check if the text is still shown as garbled.

Q5 Where should I contact for inquiries?

Please contact below regarding school fees.

*NOTE*
Please let us know from the following (1. or 2.) when the inquiry.

1. About school fees payment
2. About how to use this site

School Fees Management Center
TEL: +81-75-606-5157 (only available in Japanese)
Fax: +81-75-257-8052

Business hours: Mon~Fri 9:00am - 11:30am 12:30pm - 17:00pm
*Except national holidays or school holidays